General terms and conditions
Docemo
Last updated: 24/07/2026
Table of Contents
Article 1 – Definitions
Article 2 – Identity of the entrepreneur
Article 3 – Applicability
Article 4 – Target audience and status of the Customer
Article 5 – The offer
Article 6 – Access and financing
Article 7 – Formation of the agreement
Article 8 – Access and duration
Article 9 – Accreditation (RIZIV)
Article 10 – Right of withdrawal and digital content
Article 11 – Prices
Article 12 – Payment
Article 13 – Refund
Article 14 – Intellectual property
Article 15 – Privacy and processing of personal data
Article 16 – Liability
Article 17 – Complaints
Article 18 – Nullity and completeness
Article 19 – Applicable law and competent court
Article 1 – Definitions
In these general terms and conditions, the following definitions apply:
● Docemo: the entrepreneur offering online training via the Platform, as identified in Article 2.
● Platform: the website and learning environment accessible via https://docemo.tech.
● Training(s): the online on-demand e-learnings that Docemo offers via the Platform, specifically aimed at physicians. On the Platform, these are referred to as "e-learnings".
● Customer: the natural or legal person who registers for a Training via the Platform.
● General Practitioner: the Customer who is registered as a recognized general practitioner with the RIZIV and possesses a valid RIZIV number.
● Partner: a third-party company or organization with which Docemo collaborates and that finances the cost of a Training for a Customer, in accordance with Article 6.
● Agreement: the agreement that comes into existence between the Customer and Docemo as a result of the Registration.
● Registration: the online registration by the Customer for a Training via the Platform.
● Accreditation: the awarding of accreditation points by the RIZIV for a completed Training, if applicable.
● Consumer: the natural person who does not act in the exercise of his profession or business.
● General Terms and Conditions: these general terms and conditions of Docemo.
Article 2 – Identity of the entrepreneur
[Fill in full company name and legal form], operating under the brand Docemo, with registered office at Marsveldplein 5/14, 1050 Brussels, and office at Berchemstadionstraat 78, 2600 Berchem, registered in the Crossroads Bank for Enterprises under number 0643.617.170 (VAT BE 0643.617.170).
Email: support@docemo.tech
Phone: +32 2 550 34 49
Article 3 – Applicability
These General Terms and Conditions apply to any offer from Docemo and to any Agreement that is concluded via the Platform.
The text of these General Terms and Conditions will be made available to the Customer electronically before the conclusion of the Agreement, in a manner that allows the Customer to easily store it on a durable data carrier. By registering, the Customer expressly accepts these General Terms and Conditions.
The Customer's own terms and conditions are expressly excluded.
Docemo may change these General Terms and Conditions and the prices of the Trainings at any time. The General Terms and Conditions and prices that were in effect at the time of Registration remain applicable to the already concluded Agreement.
If one or more provisions of these General Terms and Conditions are found to be null and void or unenforceable, the remaining provisions shall remain in full force. In that case, the relevant provision shall be replaced by a valid provision that closely approximates the original intent.
Article 4 – Target audience and status of the Customer
The offer from Docemo is aimed at professionals, particularly physicians, who act in the context of their professional activity. The Customer acknowledges upon Registration that he is acting in a professional capacity and not as a Consumer within the meaning of Book VI of the Economic Law Code.
To the extent that the Customer would qualify as a Consumer in a specific case, the provisions of Article 10 (right of withdrawal and digital content) of these General Terms and Conditions shall apply.
Article 5 – The offer
The offer is non-binding. Docemo is entitled to change or adjust the offer.
The offer contains a sufficiently complete and accurate description of the offered Trainings, allowing the Customer to properly assess the offer. The offer indicates whether an Accreditation is associated with a Training and, if applicable, how it can be obtained.
For each Training, it is clearly stated whether it is free for the relevant Customer or at what price it is offered, in accordance with Article 6 and Article 11.
Obvious mistakes or errors in the offer do not bind Docemo.
Article 6 – Access and financing
Docemo offers the Trainings according to the modalities described below. The content, duration, and Accreditation of a Training are identical, regardless of how access is obtained.
6.1 General Practitioners. For the General Practitioner, all Trainings are free of charge. The General Practitioner owes no compensation, does not need to choose a Partner, and there are no conditions attached to this free access.
6.2 Other physicians. The Customer who is not a General Practitioner chooses at Registration between two equivalent options:
● he chooses a Partner who finances the cost of the Training for him, making the Training free for the Customer. The Customer expressly consents to the disclosure of the data described in the privacy policy to that Partner. This consent can be withdrawn at any time for the future;
● he does not choose a Partner and pays the price indicated for the Training himself.
6.3 The choice referred to in Article 6.2 is presented to the Customer before Registration, along with information about the consequences of each choice. The Customer is never obliged to accept any offer from a Partner.
6.4 Partners have no input in the choice of subjects, content, or didactic structure of the Trainings, and do not have access to the progress or results of the Customer. The editorial responsibility for the Trainings rests solely with Docemo.
6.5 If a Partner stops its financing after the Agreement has been concluded, the Customer retains access to the relevant Training for the remaining duration referred to in Article 8, without any compensation being charged to him.
6.6 Docemo may revoke the free access if it appears that the Customer has provided incorrect information about his status or his RIZIV number.
Article 7 – Formation of the agreement
The Agreement is concluded at the moment the Customer registers for a Training via the Platform and accepts these General Terms and Conditions, and – for paid Trainings – after the payment has been registered by Docemo.
Once the Registration has been completed, the Customer receives a confirmation email at the email address provided by him. This email contains a link to the Training and the personal login details with which the Customer can log in to the Platform, as well as, for paid Trainings, the corresponding invoice.
Docemo takes appropriate technical and organizational measures to secure the electronic transfer of data and to ensure a safe environment for the Platform.
Article 8 – Access and duration
From the receipt of the confirmation email, access to the Training remains valid for 12 months. During this period, the Customer can consult the Training an unlimited number of times. If documentation is associated with the Training, it can be updated during that period.
Each Registration is personal and non-transferable. The Customer must follow the Training himself and may not offer, display, share, or otherwise make the Training available to third parties.
Article 9 – Accreditation (RIZIV)
If a Training is associated with an Accreditation, this will be indicated when presenting the Training on the Platform, along with the corresponding RIZIV recognition number.
The awarding of accreditation points is carried out according to the applicable procedures of the RIZIV. Docemo reports the Training followed by the Customer to the RIZIV within a period of [number] working days after completion. The final recognition and awarding of the accreditation points belong to the RIZIV and are beyond the control of Docemo.
The Customer can check the status of the reporting in his profile on the Platform. If the reporting has not been successful, this will be indicated in the profile.
The Customer is responsible for correctly providing his RIZIV number. Docemo is not liable for a missed or incorrect awarding of accreditation points resulting from incorrectly provided data by the Customer.
Article 10 – Right of withdrawal and digital content
Since the Customer acts in a professional capacity, he does not have the statutory right of withdrawal, which is reserved for Consumers.
To the extent that the Customer would qualify as a Consumer in a specific case, the offer concerns digital content that is not delivered on a tangible medium. The Customer expressly agrees at Registration that the execution of the Agreement – the provision of and access to the Training – begins immediately after the confirmation of the Registration, and acknowledges that he thereby loses his right of withdrawal as soon as access to the Training has been provided, in accordance with Article VI.53 of the Economic Law Code.
The refund policy described in Article 13 remains applicable.
Article 11 – Prices
For the General Practitioner, the price of each Training is 0 euros, in accordance with Article 6.1.
For the Customer who is not a General Practitioner and does not choose a Partner, the price of a Training is the amount indicated for that Training. The prices stated in the offer are expressed in euros and include VAT (21%).
The prices applicable at the time of Registration apply to the relevant Agreement.
Obvious printing or typesetting errors in the price do not bind Docemo and do not obligate Docemo to deliver at the incorrect price.
Article 12 – Payment
For paid Trainings, the Customer receives an invoice via the confirmation email, which is payable no later than the due date indicated on the invoice. Unless otherwise stated, the invoice is payable upon receipt.
In the event of full or partial non-payment of an invoice on the due date, interest is due by operation of law and without prior notice in accordance with the Law of August 2, 2002, concerning the combating of payment arrears in commercial transactions, as well as a flat-rate compensation of 10% on the invoice amount, with a minimum of 60.00 EUR.
In case of late payment, Docemo reserves the right to withhold the reporting of the Accreditation to the RIZIV as long as the Customer has not paid in full, without the Customer being entitled to any compensation for this.
The Customer is obliged to promptly report any inaccuracies in provided payment details to Docemo.
Article 13 – Refund
13.1 Unrecognized or withdrawn Accreditation. If an Accreditation is ultimately not recognized by the RIZIV, or is withdrawn afterwards for a reason not attributable to the Customer, Docemo will refund the amount paid by the Customer for the relevant Training to the account used for the payment.
13.2 Satisfaction policy. If the Customer is not satisfied with a paid Training, he can report this within [period] after completion to support@docemo.tech, without mandatory reason, after which Docemo will proceed to refund the amount paid. If the Accreditation for the relevant Training has already been reported to the RIZIV, the right to a refund expires.
13.3 This article does not apply to Trainings that were free for the Customer, as no amount was paid for them.
Article 14 – Intellectual property
All intellectual property rights related to the Trainings, the accompanying documentation, the Platform, and all content offered on it (including texts, videos, images, presentations, and software) belong to Docemo or its licensors or the involved experts.
By registering, the Customer obtains only a personal, non-exclusive, and non-transferable right to use the Training for the purpose of his own continuing education, for the period mentioned in Article 8. The Customer is not permitted to copy, distribute, publicly disclose, sell, or otherwise exploit the content in whole or in part without the prior written consent of Docemo.
Article 15 – Privacy and processing of personal data
Docemo processes personal data in the context of the Agreement in accordance with its privacy policy, which is made available before the conclusion of the Agreement and is always accessible on the Platform. The processing is carried out in accordance with the applicable data protection regulations (GDPR).
If the Customer chooses financing by a Partner in accordance with Article 6.2, the data described in the privacy policy will be disclosed to that Partner based on the consent given by the Customer. The RIZIV number and the learning outcomes of the Customer will never be disclosed to a Partner.
Article 16 – Liability
Except in cases of fraud, intent, or gross negligence on the part of Docemo or one of its employees, Docemo is not liable for the temporary and occasional malfunctioning of the Platform or one or more Trainings, for disruptions, nor for inaccuracies in the content of a Training or the accompanying documentation.
Docemo collaborates with specialists for the content of the Trainings and strives to keep the content up to date. This constitutes an obligation of means and not an obligation of result. The Trainings provide general, educational information and do not constitute medical or legal advice, nor a substitute for the physician's own clinical judgment. The Customer remains responsible as a professional for the application thereof in the concrete exercise of his practice.
Docemo is not liable for the products, services, or communication of a Partner. The legal relationship between the Customer and a Partner is separate from the Agreement.
The Customer indemnifies Docemo against any claim from a third party resulting from a breach by the Customer of Article 8 or Article 14. Docemo is not liable in case of force majeure, which is interpreted in accordance with the common law applicable conditions.
Article 17 – Complaints
Complaints regarding the Agreement can be addressed in writing or by email to support@docemo.tech. Docemo confirms the receipt of each complaint and addresses them within a reasonable period.
Article 18 – Nullity and completeness
This Agreement constitutes the complete agreement between the Customer and Docemo regarding its subject matter and replaces all prior agreements in this regard.
The possible nullity or unenforceability of a provision of these General Terms and Conditions does not affect the validity of the other provisions.
Article 19 – Applicable law and competent court
The legal relationship between Docemo and the Customer is governed exclusively by Belgian law. The Vienna Sales Convention does not apply.
For any disputes arising from the Agreement, the Registration, and/or these General Terms and Conditions, only the courts of the judicial district of Brussels shall have jurisdiction, without prejudice to the mandatory provisions regarding the language used in legal proceedings.